FAQ

FAQ:
Frequently Asked Questions
& Important Information

What is your cancellation policy?

Cancellations up to 14 days before your reservation date are 100% refundable. If you have to cancel with less than 14 days’ notice you will forfeit your reservation deposit of 50% of the total rental amount. However, you may reschedule up to 72 hours before your reservation time based on availability.

Weather cancellations:

Rescheduling and refunds due to weather is determined on the day of your reservation. If there is inclement weather, your reservation may be cancelled, rescheduled, or refunded. We will not issue refunds for inclement weather more than 24 hours prior to your reservation. Weather can quickly change in West Michigan. 

Weather related refunds will be made at the sole discretion of 1 Adventure Company.

Damage Waiver

You are responsible for all damage to the equipment during your rental, protect yourself with 1 Adventure Damage Waiver.

Booking

Book online at https://1adventurecompany.com/rentals/ or call (616) 953-9895 to make a reservation, check availability, or for more information.

Hours of Operation:

Summer hours are 9am to 9pm unless otherwise posted on the home page. We will be closed if there is lightning within 5 miles radius of us.

Rental Durations:

You can rent all of our boats for as little as 2 hours but keep in mind the rate gets prorated the longer you rent.

If you arrive late for the start of your rental, the stop time does not change!

Late returns may be charged double the 2-hour rental rate for every 15 minutes past the end of your rental period! Keep in mind someone could have it rented after your rental period.

Payment/Deposit:

An advance reservation of less than 7 days before your rental time requires payment in full. If you book online or if it’s under $300, we require you to make your payment in full. If your rental is more than $300 and greater than 7 days before your rental time you may call us at 616-953-9895 and pay a 50% deposit.

Discounts:

We offer discounts for consecutive multiple days as outlined online. We are happy to give active military personnel a 10% discount as a thank you for your service!

Fuel:

The first tank of fuel is included with all of our rentals.

Water Sports:

Add water sports on all of our boats for $50. Price includes tube, ropes and life jackets. Sorry, we still charge $50 if you bring your own equipment.

Boat Location:

405 Park St. Saugatuck, MI 49453

Please come around to the river side of the marina to check-in. Parking is somewhat limited, we recommend parking downtown Saugatuck and taking the chain ferry across the river. We will happily reimburse your chain ferry fees!

Waterways:

We operate on the Kalamazoo River. From our location, you can go upstream and enjoy a beverage and food at The Red Dock, zip across the river to the numerous shops downtown Saugatuck, or head to ‘the cove’, a boat only swimming hole just downsteam. On calm days you are welcome to go out in Lake Michigan as long as you stay within 1 mile of shore. We don’t allow the anchoring of boats on Lake Michigan unless you ask first and we give you our permission. With that said it is still your responsibility to keep an eye on conditions and keep the boat safe. On a calm day its only 8 miles down the coast to Holland.

Who can rent from 1 Adventure Company?

Anyone 21 and older may rent from us, however; anyone born after June 30, 1996 needs to have a boater’s safety certificate to operate our boats. If you don’t have your certificate you may take it here:

https://www.boat-ed.com/michigan/  

The cost for 2022 is $29.50 and you don’t pay until you pass the exam at the end. Also, for anyone who takes and passes the boaters safety course in 2022, they could receive a $29.50 credit towards one rental!

Are you pet friendly?

You are welcome to bring your pet. We may charge up to $50 per pet and know that you are responsible for returning the boat clean otherwise we may impose a $100 cleaning fee.

Boat Equipment:

Each boat is equipped with all emergency equipment, including appropriately sized life jackets. We keep plenty of infant 30lbs>, child 30-50lbs and youth 50-90lbs.

Checkout Process:

Please plan to arrive approximately 15-20 minutes before your start time for the Check Out Process. Once you arrive, we will go over final payment if it is needed and over some safety items. Check Out is finalized at the dock where we familiarize you with operation of the boat and document the equipment and safety items on a vessel checklist.

Rental Return/Check-In Process:

Upon your return, please plan on approximately 5 minutes for the Return/Check-In Process of your rental boat. Boat equipment and safety items will be verified against the Check Out vessel checklist.

Boating Regulations:

We highly recommend you consult and read all the Michigan boat laws at: https://www.boat-ed.com/michigan/handbook/book.html

Anyone 21 and older may rent from us, however; anyone born after June 30, 1996 needs to have a boater’s safety certificate to operate our boats.