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FAQ

FAQ:
Frequently Asked Questions
& Important Information

What is your cancellation policy?

Cancellations up to 7 days before your reservation date are 100% refundable. If you have to cancel with less than 7 days’ notice you will forfeit your reservation deposit of 50% of the total rental amount. However, you may reschedule up to 48 hours before your reservation time based on availability.

Weather cancellations:

Cancellations up to 7 days before your reservation date are 100% refundable. If you have to cancel with less than 7 days’ notice you will forfeit your reservation deposit of 50% of the total rental amount. However, you may reschedule up to 48 hours before your reservation time based on availability.

Booking

Book online at https://1adventurecompany.com/rentals/ or call (616) 953-9840 to make a reservation, check availability, or for more information.

Hours of Operation:

9am to 8pm unless otherwise posted on the home page. We will be closed if there is lightning within 5 miles radius of us.

Rental Durations:

You can rent all of our boats for as little as 1 hour but keep in mind the rate gets prorated the longer you rent.

If you arrive late for the start of your rental, the stop time does not change!

Late returns may be charged double the 1-hour rental rate for every 15 minutes past the end of your rental period! Keep in mind someone could have it rented 30 minutes after your rental period.

Payment/Deposit:

An advance reservation of less than 7 days before your rental time requires payment in full. If you book online or if it’s under $300, we require you to make your payment in full. If your rental is more than $300 and greater than 7 days before your rental time you may call us at 616-953-9840 and pay a 50% deposit.

Discounts:

We offer discounts for consecutive multiple days as outlined online. We are happy to give active military personnel a 10% discount as a thank you for your service!

Fuel:

The first tank of fuel is included with all of our rentals.

Water Sports:

Add water sports on all of our boats for $50. Price includes tube, ropes and life jackets. Sorry, we still charge $50 if you bring your own equipment.

Boat Location:

2223 S Shore Dr, Macatawa, MI 49434

We operate out of a black enclosed trailer on the north side of South Shore Drive in the middle of Eldean Shipyard Marina. Please park across the street from the trailer.

Waterways:

We operate on Lake Macatawa which about 6 miles long and 1.2 miles in width. It has 2 waterfront restaurants Boatwerks http://www.boatwerksrestaurant.com and LoLo’s https://www.lolosbarandgrill.com On calm days you are welcome to go out in Lake Michigan as long as you stay within 2 miles of shore. We don’t allow the anchoring of boats on Lake Michigan unless you ask first and we give you our permission. With that said it is still your responsibility to keep an eye on conditions and keep the boat safe. On a calm day its only 8 miles down the coast to Saugatuck.

Who can rent from 1 Adventure Company?

Anyone 18 and older may rent from us, however; anyone born after June 30, 1996 needs to have a boater’s safety certificate to operate our boats. If you don’t have your certificate you may take it here:

https://www.boat-ed.com/michigan/  

The cost for 2020 is $29.50 and you don’t pay until you pass the exam at the end. Also, for anyone who takes and passes the boaters safety course in 2020, they could receive a $29.50 credit towards one rental!

Are you pet friendly?

You are welcome to bring your pet. We may charge up to $25 per pet and know that you are responsible for returning the boat clean otherwise we may impose a $50 cleaning fee.

Boat Equipment:

Each boat is equipped with all emergency equipment, including appropriately sized life jackets. We keep plenty of infant 30lbs>, child 30-50lbs and youth 50-90lbs.

Checkout Process:

Please plan to arrive approximately 15-20 minutes before your start time for the Check Out Process.  You will start at our black 1 Adventure trailer; it’s located on South Shore Drive in the middle of Eldean Shipyard Marina. Please park across the street from the trailer if parking is available. Once you arrive, we will go over final payment if it is needed and over some safety items. Check Out is finalized at the dock where we familiarize you with operation of the boat and document the equipment and safety items on a vessel checklist.

Rental Return/Check-In Process:

Upon your return, please plan on approximately 5 minutes for the Return/Check-In Process of your rental boat. Boat equipment and safety items will be verified against the Check Out vessel checklist.

Boating Regulations:

We highly recommend you consult and read all the Michigan boat laws at: https://www.boat-ed.com/michigan/handbook/book.html

Anyone 18 and older may rent from us, however; anyone born after June 30, 1996 needs to have a boater’s safety certificate to operate our boats.